FAQ Frequently Asked Questions

Before contacting our customer service team, please take a few minutes to browse our comprehensive FAQ section. Chances are you'll find the answer to your question about our products here more quickly!

ionCube - what it does

We are asked these questions constantly:

  • What is ionCube?
  • Why do I need it to use your modules?
  • Which version?
  • Is it free? 
  • and many more related questions.

All the answers you can find here https://opencart.tips/why-we-use-ioncube-and-what-it-does

Where can I get technical support?

Use our contact form

How log you will support OpenCart 2.3

OpenCart.TIPS support for OpenCart 2.3 will continue until Dec, 2021 or realise stabile OpenCart 3 version.

Now, the 3.0.x version has to many errors and 2.3 is still the most popular version. 

Do I get unlimited free support?

You have access to 6 months of support. Of course, any such bugfix is provided free-of-charge during the selected maintenance term.

Why my account has been locked?

There can be many reasons for an account blockage. We usually locked an account when:

  • the system detected an unauthorised behaviour
  • the buyer's details are false or incomplete

To unblock the account, please contact us 

What is GDPR?

The General Data Protection Regulation (GDPR) that comes into force on 25 May 2018 has the goal of harmonizing regulations concerning the protection of privacy in the European Union.

The GDPR extends the reach of the current directive to cover all data processed not just European individuals and legal entities, but also non-European companies or organizations that process data about European citizens.

The regulation concerns not only European companies but all companies located outside this region that processes personal data about European citizens.

See our GDPR Compliance modules

OpenCart.TIPS - Why Buy With Us

Our team have been working on the OpenCart platform since its beginning and know how to maximise its functionality for any online brand

  1. Certified Developers
  2. 12 months of free updates
  3. 6 months of support
  4. User-friendly modules, easy to install and no coding required
  5. Modules are encoded and safe to use, so you can sleep well
  6. Only in this store, you can get early exclusives access to the latest versions of our modules
  7. Instant access to modules after payment - no ID required!
  8. Special discounts for developers
  9. You can get a demo of any module for 7 days!!
  10. We are a European company!

How can I buy a module on OpenCart.TIPS?

To buy a product, you must have created an account on the OpenCart.TIPS store.

Once on the product page of your choice, fill up all required fields and then simply click on the "Add to cart" button, and then confirm your order.

You will then receive an e-mail and you will be able to download your modules in the Download section.

Notice! After downloading your purchase, you will be unable to be refunded because it will be considered as final.

Can I get a discount for Web Agency?

You can get a 20% discount for our products if you provide us you are Web Agency or similar.

How can I change the currency?

You can change the currency to US dollar, EURO or GBP.

Just click on the top menu Currency and select from the drop-down menu the fav one.

Can I get a discount for next purchase?

You can get up to 30% discount for our products if you are our loyal customer for the future purchases

Is payment by card secure?

Transactions between your browser and the bank's servers are encrypted. It is SSL (Secure Sockets Layer) secure.

NO ONE can access information about the card that you provide in Paypal

Can I get an invoice after buying?

Sure! Get in touch with us via our contact form with all the information you want to be included on the invoice and we will get back to you as soon as possible. Please notice that your request must be in the same month as your order.

On how many stores can I install a module?

You can install a module on one store only. If you want to install it on a second store, you'll need to buy another license

Do I have to pay for every new update of the module?

Once you buy the module, all updates for this product are free for a year. After this period your license is still valid and you can use it

Where can I get my latest update of the module?

You can download the latest version, that you have access to, from your account panel under the download section.

How can I install a OpenCart module on my e-commerce site?

OpenCart 2.x and 3 extensions come packed in a zip, which contains installation, updates, instructions.

Extensions -> Extension Installer

Then click the blue Upload button and provide the route to your extension's modulename.ocmod.zip archive.

On success, you should get a green Success: You have installed your extension! message.

Uploading a single modification file

Uploading single .xml modification files is just as easy as installing zip-packed extensions.

The difference is only in the route you will provide the Installer with.

Modification files' names should end in .ocmod.xml when uploaded via the Installer.

After you verify that the upload is successful you need to navigate to Extension > Modifications and click the refresh button.

What is OpenCart module?

A module is a plug-in that allows you to add features to your store. It installs very easily and is configured in your OpenCart administration interface.

I’ve bought a module, how do I download it?

Click the My Account link in the top menu of our store and then Download from your account.

Deactivate the module so you can install on another store

You need to contact us and before you do this remove a module on the previous location/store

What is the skill level?

This skill level to install and use the module is displayed on each product page

Product Questions